One of the ADSS’s comments did, however,
trigger a train of thought. David Behan was arguing for proper support
for social services for children, an adequate infra-structure. It
makes good sense, especially in view of the under-resourcing in the
past. It is only when social workers are trained, professionally supervised,
properly managed, monitored and inspected that we can expect satisfactory
standards.
On the other hand, the current Conservative
criticisms of the Labour Government’s funding of the National
Health Service need to be borne in mind. They decry all the extra
money put in to the NHS, and say it is being wasted on management
and bureaucracy. While we support proper financing for child protection,
we do need to make sure that the services are working efficiently
and offer value for money.
It used to be said that to keep one soldier
in the front line you needed eight other people in support roles.
What is the current ratio for different sorts of services for children
and young people? Do we know how much direct contact time a social
worker now has with children and young people during a typical week?
And how much time do they spend in meetings, on the phone, filling
in forms, training, and so on? All these things are necessary, but
is the balance right? If you add in a quotient for the overhead costs
of providing training, inspection, supervision and management, how
much per minute does it cost to provide child contact time by social
workers?
There is a real danger of systems getting
top-heavy. There is no substitute for direct contact between social
workers and their clients, especially the children and young people,
as it is through direct contact that social workers can listen, problems
are identified, matters are sorted out, relationships built, and families
helped to resolve the difficulties they face. All the rest of the
systems should essentially be seen as supportive.
In Homestart, for example, there is substantial
contact between the volunteers and the families needing help, with
a modest outlay on the part of qualified staff offering support. In
residential care, the level of interaction between staff and children
can be very high, but it is not cheap.
In fieldwork, there is a real risk that the
more systems such as those advocated by Lord Laming are introduced,
commendable though they be, the more social workers will have to sit
at desks in order to complete records, liaise with other professionals
and ensure that the whole bureaucratic process is kept going to the
required standards. They must not be expected to do these things at
the expense of their contact with the children.
Do You Want Your Say?
Immediately after this Editorial, there is
a letter from Keith White, the Chair of Caring for Children. It is
aimed at CfC members, but it is an open letter. In it, Keith says
:
Our vision is that carers should have a consistent
and reliable means of voicing their concerns and ideas so that the
care of children and young people improves. We are an independent
organisation, not tied to any government or larger body, and we can
therefore be fearless and radical in our proposals.